Deployment Coordinator
Neteera is a pioneering deep tech startup specializing in contactless vital signs monitoring technology for healthcare. Our cutting-edge radar technology, combined with advanced algorithms, enables precise measurement of human vital signs, revolutionizing the healthcare industry. With an FDA-approved product already in high-volume production, we are at the forefront of delivering innovative and reliable solutions for the future of healthcare.
Job Purpose:
The Deployment Coordinator is a combination support and customer-facing role to ensure the success of customer deployments and the ongoing customer experience for the Neteera US customer segment. They are members of the Deployment team and will regularly interface with the Neteera IL Customer Success Team to coordinate customer deployments, maintenance and ongoing support.
Duties / Responsibilities:
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Schedule, coordinate, and track all deployments. Track milestones and timelines to ensure on-time execution.
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Coordinate customer kickoff meetings and ongoing project update meetings, sending meeting minutes and assigning tasks to resources in our project management system.
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Create and review weekly maintenance assignments and ensure that post-maintenance reports are accurate for reporting purposes. Coordinate vendor partner resources for maintenance as necessary.
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Review post installation reports and confirm their accuracy and completeness.
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Maintain accurate records of customer and supplier communications and ensure that action items are properly notes, documented and assigned to resources.
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Create KPI reports and review with leadership regularly.
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Provide administrative support to the team as needed.
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Work with the technical teams to ensure timely resolution of any deployment-related issues or concerns.
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Coordinate and monitor any required system maintenance and updates, ensuring minimal disruption to the customer.
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Provide customers with clear communication about system maintenance, updates, or changes.
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Provide regular updates and status reports on the progress of deployments to internal stakeholders.
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Maintain accurate and up-to-date records of all deployments, maintenance schedules, and customer interactions.
Qualifications:​
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Bachelor’s degree or professional certifications in Business, Management, or a related field preferred
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Proven experience in customer support or similar role, preferably in the medical device industry
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Strong organizational and leadership skills.
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Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
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Familiarity with various software applications such as Microsoft Office, Jira or other similar platforms
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Ability to work independently and collaborate effectively in a team environment.
Working conditions:
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Office/home environment
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Occasional travel as necessary
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Physical requirements:
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Able to effectively work remotely or in an office environment
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Extensive computer screen time with audio and video meetings using a camera
If you have the necessary experience and qualifications for this position, we encourage you to apply.
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